System Administrator 2

Columbia Technology Partners • Annapolis Junction, MD

5d

About The Position

The Level 2 System Administrator provides comprehensive support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems. This role is responsible for managing IT system infrastructure and supporting day-to-day operations across client/server, storage, network, mobile, and database environments. The administrator delivers Tier 1 (Help Desk) and Tier 2 (Escalation) support, ensures system reliability, performance, and availability, and communicates system status and resolution updates to agency management and internal customers. Responsibilities also include configuring and managing UNIX and Windows operating systems, supporting dispatch systems and associated hardware, and assisting with basic database administration tasks to ensure data integrity and system performance.

Requirements

• Ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity
• Bachelor's degree in a technical discipline from an accredited college or university
• Five (5) additional years of System Administrator experience may be substituted in lieu of a bachelor's degree
• U.S. Citizenship is required for all applicants.
• CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• DOD 8570 Certification
• This position requires an active Security Clearance with appropriate Polygraph.

Nice To Haves

• Experience supporting database environments (e.g., assisting with monitoring, backups, performance troubleshooting, and user access) is desired

Responsibilities

• Provide implementation, troubleshooting, and maintenance support for IT systems
• Deliver Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
• Manage daily configuration, operation, monitoring, and maintenance of IT systems
• Support client/server, storage, network, mobile device, and database environments
• Assist users with accessing and effectively using IT systems and applications
• Monitor system and database performance, optimize operations, and manage resource utilization
• Perform system and database capacity analysis and planning
• Provide in-depth troubleshooting for complex IT and database-related issues
• Support escalation processes and communicate system status to agency management and internal customers
• Provide detailed analysis and feedback for escalated trouble tickets
• Support dispatch systems and related hardware issues through resolution
• Configure, manage, and maintain UNIX and Windows operating systems
• Install, load, and troubleshoot operating system software
• Maintain system integrity and configure network components
• Implement operating system enhancements to improve reliability and performance
• Provide support for database systems, including basic administration tasks such as monitoring, backup coordination, user access support, and troubleshooting database-related issues

Benefits

• Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.
• Vision + Dental: Both free to you + paid in full by CTP.
• Retirement: 401k - 6% company contribution
• PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks! Jury Duty, Bereavement + Military Leave provided.
• Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.
• Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.
• Profit Sharing Bonus: End of year cash gets added to your bottom-line.
• Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level