System Administration Basic Services

BUSINESS ENABLED ACQUISITIONandTECHNOLOGY Inc • San Antonio, TX

152d

About The Position

The Tier 2 Systems Administrator provides enterprise-level operations and sustainment support for the Defense Health Agency’s (DHA) Domain and Directory Services Branch (DDSB). This role delivers advanced troubleshooting, monitoring, and sustainment of both on-premises MECM and MED365 cloud/tenant environments, ensuring the availability, reliability, and security of enterprise systems.

Requirements

• BS degree in Cybersecurity or a related field, or DoD Military Training or CompTIA A+ or CompTIA Network+.
• Microsoft 365 Certified: Fundamentals or Microsoft Certified: Azure Fundamentals.

Responsibilities

• Troubleshoot and resolve incidents related to enterprise infrastructure, services, firmware, and applications across MECM, MED365, and related platforms.
• Support DHA’s eDiscovery operations, including data collection, preservation, processing, and purging activities for litigation, audits, and investigations.
• Provide and maintain SITREPs, After Action Reports (AARs), and Unscheduled Downtime Reports (UDRs) for critical service outages and unplanned interruptions.
• Monitor system health, availability, and performance using enterprise monitoring tools (e.g., SCOM, MECM dashboards), escalating issues as necessary.
• Collaborate with Tier 3 Administrators and Engineering teams to implement corrective actions, ensure patch compliance, and maintain enterprise operational readiness.
• Participate in enterprise knowledge transfer and continual service improvement initiatives, contributing technical insights and procedural documentation.
• Develop troubleshooting and resolution reports of UDRs, SITREPs, and AARs for outages; Discovery audit support documentation; Monitoring and system status reports.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees