System Admin/Engr III - AMZ9442001

Amazon•Seattle, WA

15d

About The Position

Owning and driving operational projects while providing leadership and participating in the overall planning, execution, and success of complex cross-functional teams, including training and directing junior team members in technical implementations. Leading and providing sophisticated remote technical support throughout all phases of web service implementation for key customers regarding troubleshooting, performance, cost, and security optimization around cloud-based compute, network, storage, memory, virtual machines and file share services. Supporting incoming customer requests by deploying extensive troubleshooting approaches that incorporate high-level perspectives of Amazon Services in customer architecture, with particular focus on complex production-critical issues, including deep dive analysis of customer-specific technical issues using available internal Amazon tools to view customer resources. Designing and overseeing the execution of large and complex migration plans for existing on-premise client environments onto AWS Cloud, while leading efforts to drive existing cloud architecture growth through new AWS service subscriptions. Developing and refining operational policies and procedures used by engineering support team members and other cross functional team members, including documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases.

Requirements

Bachelor’s degree or foreign equivalent degree in Computer Science, Information Systems Security, or a related field and six years of experience in the job offered or a related occupation. Employer will accept eight years of experience in the job offered or a related occupation as equivalent to the Bachelor’s degree and six years of experience.
Must have five years of experience in the following skill(s): (1) Providing Linux or Windows operating system support; (2) Deploying and troubleshooting LAN, VPN, Firewalls, DNS and TCP/IP, IPsec and IDS/IPS systems; (3) Using DevOps best practices, including CI/CD tools, Version Control Tools, Containerization Orchestration and Configuration Management tools; (4) Evaluating and optimizing IT infrastructure and software application deployments on operating systems, including Linux distributions or Microsoft Windows Server, using one or more containerization orchestration, configuration management, and CI/CD (Continuous Integration/Continuous Deployment) technologies; (5) Software programming including deploying and troubleshooting REST API and HTTP workflows.

Nice To Haves

Please see job description and the position requirements above.

Responsibilities

Owning and driving operational projects
Providing leadership and participating in the overall planning, execution, and success of complex cross-functional teams
Training and directing junior team members in technical implementations
Leading and providing sophisticated remote technical support throughout all phases of web service implementation for key customers regarding troubleshooting, performance, cost, and security optimization around cloud-based compute, network, storage, memory, virtual machines and file share services
Supporting incoming customer requests by deploying extensive troubleshooting approaches that incorporate high-level perspectives of Amazon Services in customer architecture, with particular focus on complex production-critical issues, including deep dive analysis of customer-specific technical issues using available internal Amazon tools to view customer resources
Designing and overseeing the execution of large and complex migration plans for existing on-premise client environments onto AWS Cloud, while leading efforts to drive existing cloud architecture growth through new AWS service subscriptions
Developing and refining operational policies and procedures used by engineering support team members and other cross functional team members, including documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases