Switchboard Supervisor - Grand Canyon South Rim

Xanterra-posted 3 months ago
Full-time • Entry Level
Grand Canyon Village, AZ
Accommodation
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Live. Work. Explore. as a part of our Security team in Grand Canyon National Park! Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality. We're hiring a Switchboard Operator Lead to Live. Work. Explore. at the south rim of the Grand Canyon!

  • Manage and maintain Xanterra South Rim telephone switchboard and radio communication operations, including staffing, training and scheduling, and all other telecom operations and functions.
  • Supervise staff to ensure proper guest service is provided for all calls/radio communication by providing appropriate training on telephone and radio communications in a switchboard setting.
  • Ensure appropriate coverage is provided by maintaining appropriate staffing levels and proper scheduling.
  • Responsible for communicating any issues with fire alarm panels to Risk Management, Fire Alarm Tech, and Fire & Security.
  • Periodically reviews the Switchboard Standard Operating Procedures and recommend updates.
  • Review and control all departmental costs that are controllable at the Switchboard Supervisor's level.
  • Adhere to all safety, risk management and environmental policies and procedures in performing duties.
  • Other duties as assigned.
  • Telephone and/or PBX and computer literacy knowledge and experience required.
  • Experience with radio dispatching helpful.
  • Proven record of positive guest service training.
  • Excellent written and especially oral communication skills required.
  • Ability to interact effectively with all Xanterra South Rim departments including Rooms, Fire & Security, Risk Management and Information Technology departments and National Park Service Dispatch.
  • Detail oriented.
  • Ability to select, train and manage a small staff of switchboard operators working in close quarters.
  • Ability to work switchboard shifts as necessary.
  • Medical, Dental, Vision
  • Paid Time Off and Holidays
  • Disability Insurance
  • 401k with match
  • Life and AD&D Insurance
  • Employee Assistance Program
  • Wellness Programs
  • Learning and Development Programs
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