Switchboard PBX Operator PRN

HCA Healthcare • Richmond, VA

105d

About The Position

Do you have the PRN career opportunities as a(an) Switchboard PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join Parham Doctors Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare. As our PBX Operator PRN you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified. Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed. You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate. You will place and process long distance and Watts Line Calls for various departments and doctors offices. Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines. You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

Requirements

• 2 to 5 years' experience as a switchboard operator or in customer service is preferred.
• Medical terminology knowledge is a plus.

Responsibilities

• Promptly answer all incoming calls and assist in placing outgoing calls.
• Overhead page appropriate personnel.
• Greet all hospital visitors and provide accurate hospital directions.
• Respond to code phone or code wall panel alarms, prioritizing fire alarms.
• Monitor fire panel alarms and phones, contacting the fire department when needed.
• Answer hospital visitor questions and complaints, seeking guidance from the Director of Security as appropriate.
• Place and process long distance and Watts Line Calls for various departments and doctors' offices.
• Assist patient rooms with local and long distance calls and billing inquiries.
• Process, forward, and deliver patient mail and flowers with assistance from volunteer staff.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance.
• Identity theft protection.
• Legal counseling.
• Long-term care coverage.
• Moving assistance.
• Pet insurance.
• Fertility and family building benefits through Progyny.
• Free counseling services for emotional, physical, and financial wellbeing.
• Family support including adoption assistance and child/elder care resources.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan.
• Education assistance including tuition and certification support.
• Colleague recognition program.
• Time Away From Work Program including paid time off and paid family leave.

What This Job Offers

• Industry: Hospitals