Switchboard Paging Operator; 0.5 FTE; Day/PM Shift

UnityPoint Health•Madison, WI

32d•$18•Onsite

About The Position

The Switchboard Operator is the main information resource for facilitates communication between all Meriter customers, including physicians, patients, staff, and the general public. The operator provides first response for all hospital emergencies and functions as the after-hour call center for Meriter clinics. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.â¯ Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community. Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Requirements

High school diploma or equivalent
1-2 years' experience as a Secretary/Receptionist in a busy public office
1 year computer experience
Valid driver's license when driving any vehicle for work-related reasons.
Proficient computer and keyboarding skills
Excellent communication skills
Excellent grammar, spelling, and word pronunciation/enunciation
Excellent customer service skills
Excellent listening, analytical, and organizational skills
Ability to handle multiple tasks simultaneously
Must be detail oriented
The ability to work well in a fast-paced, ever-changing environment with multiple priorities
Ability to remain calm and focused in stressful emergency situations

Responsibilities

Displaying extensive knowledge of the entire hospital and basic knowledge of the responsibilities of each department
Relate to and assist callers in finding a patient, physician, or department in a timely but pleasant manner
Answer the hospital emergency line (5555) in a timely manner (2-3 rings)
Monitor and quickly respond to several alarm systems (Fire, Medical Emergency, Door/Panic alarms, gas alarms, weather radio, etc)
Strictly follow protocol for all emergency procedures
Distinguish urgent calls from less urgent calls and prioritize service response
Contact local fire, police, and emergency rescue departments as needed, conveying vital information regarding emergency situations
Respond to calls on the security radio system and dispatch security as needed
Triage calls for Meriter Home health and Meriter Medical Group clinics and physicians after hours
Contact on-call staff when appropriate
Relay critical information to on-call staff member