Switchboard Operator

Maine Medical Center • Biddeford, ME

77d

About The Position

The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.

Requirements

• High School diploma or GED preferred.
• Related experience in customer service or as a dispatch/switchboard operator preferred.

Nice To Haves

• Computer and data entry experience with Microsoft Word, email, and internet communication.
• Ability to work accurately and effectively with electronic systems.

Responsibilities

• Manage telephone communications between external and internal parties.
• Provide paging announcements using the public address system.
• Greet the public and provide information to patients and visitors.
• Manage the paging system and hospital alarm systems.
• Assist in hospital emergency situations.
• Collaborate with clinical care teams, security, and facilities.
• Support additional functions within the Patient Access service line.
• Maintain the master directory for the organization.

Benefits

• Paid parental leave.
• Flexible work policy.
• Student loan assistance.
• Training and education programs.
• Well-being resources for employees and their families.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED