Switchboard Operator

Bass Pro Shops • Springfield, MO

1d

About The Position

The Switchboard Operator is responsible for the operation of the switchboard communication system. This role exhibits a high level of professionalism and legendary customer service with every caller.

Requirements

• Minimum Degree Required: High School Diploma
• Friendly and effective communication skills
• Excellent speaking voice
• Superb customer service skills
• Knowledge of switchboards and phone systems
• Able to respond quickly and provide effective customer service in a fast-paced environment
• High integrity and ability to maintain strict confidentiality
• Strong attention to detail
• Calm under pressure or in conflict
• Regular computer work, and sitting
• Occasional walking, standing, and lifting

Responsibilities

• Projects a positive and professional company image.
• Answers inbound calls and routes accordingly.
• Takes detailed and accurate notes / call back information and route to appropriate recipient.
• Places outbound calls as requested by staff or customers.
• Handles customer/guest inquiries and customer assistance as required.
• Assists Executives, Administrative Assistants, and other Outfitters in connecting telephone calls, conference calls, etc.
• Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPs.
• Supports inbound outfitter/associate requests as appropriate.
• Self-monitors call times for adherence to efficiency and quality goals.
• ALL OTHER DUTIES AS ASSIGNED

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees