Switchboard Operator - Nights
About The Position
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Performs telecommunications services for the hospital, managing both in-house and incoming calls. Provides necessary information services for visitors. Manages safety and emergency situations at the switchboard. Job Description: Join Anna Jaques Hospital (AJH), a distinguished not-for-profit community hospital nestled in the picturesque coastal community of Newburyport, Massachusetts. Since 1884, AJH has been a cornerstone of healthcare excellence in the Merrimack Valley, North Shore, and Southern New Hampshire regions, renowned for our commitment to high-quality care and exceptional patient satisfaction. Located just 35 miles northeast of Boston, AJH offers the perfect blend of a supportive community hospital environment and the vast opportunities that come with being part of Beth Israel Lahey Health, one of the largest healthcare systems in the region. As a member of our team, you'll be part of a network of over 39,000 caregivers and staff dedicated to providing extraordinary care to more than 1.7 million people from 150+ cities and towns across Eastern Massachusetts and Southern New Hampshire. Discover a rewarding career at AJH, where you can make a meaningful impact within a close-knit community while advancing your professional growth within a thriving healthcare system. Are you ready to become a part of our dynamic team? Shift - Nights Hours - 11p-7p
Requirements
- Must possess verbal and written skills to communicate effectively and courteously with a diverse group of professional and non-professional members of the health care team, patients and family/significant others.
- Must possess ability to clearly make overhead announcements for codes and emergencies.
- High School Graduate or GED
- One to two years in general switchboard experience preferred.
Nice To Haves
- Previous experience in a hospital setting preferred.
Responsibilities
- Relays incoming, outgoing and interoffice calls using the telephone switchboard.
- Relays information over paging and beeper systems as needed.
- Displays patience and tact when dealing with hospital personnel.
- Presents the department in a positive manner to visitors, vendors, and hospital personnel.
- Maintains courteous and pleasant attitude 100% of the time to patients, family and staff.
- Maintains confidential patient and department information.
- Manages emergency situations for fire and safety as they arise.
- Responds immediately to Code Blue calls and completes necessary communication.
- Responds immediately to Code Red, Code 444 phone calls and alarms.
- Completes necessary communications.
- Responds to Maintenance, Security and Code Alert alarms immediately and completes necessary communication.
- Log all information in log book as required.
- Provides information services to staff, visitors and patients.
- Trains new switchboard operators as assigned by the chief information officer.
- Trains switchboard operators for the proper operation of the board, security systems, and paging systems.
- Demonstrates commitment to professional growth and competence.
- Attends all mandatory departmental and hospital in-services.
- Follows written goals and objectives.
- Seeks education and learning experience in areas of identified growth needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
