Switchboard Operator

Elgin Community College•Elgin, IL

18h•$16 - $18•Onsite

About The Position

About ECC: Elgin Community College serves over 9,000 students at every stage of their educational journeys, including university transfer programs, career and technical education, continuing education classes, and adult basic education. As a community, we pride ourselves on nurturing a welcoming campus where every person—students, staff members, faculty members, and campus visitors—feels valued. The work of each ECC employee is central to the college’s mission, and as an employer, the college fosters a positive environment through professional challenges, excellent benefits, and opportunities for recognition and camaraderie. Work Schedule: Ability to work a flexible schedule to cover the needs of the college Rate of Pay: This is a Part-Time Support Staff position at grade 8, with an hourly pay rate of $16.19 to $18.00. The offer will be based on education and experience, in alignment with the College’s compensation philosophy and the current Collective Bargaining Agreement (CBA), if applicable. Benefits: Retirement Plans (Pension, 457b, 403b) Paid Time Off Professional Development/Expense Tuition Reimbursement Employee Assistance Program (EAP) FLSA Status: Non-exempt Grant Funded: No Job Summary: An employee in this classification performs work of routine difficulty by operating telecommunications equipment, routing calls and assisting in communicating and reporting emergency situations to the appropriate department. Immediate supervision is received by the assigned manager.

Requirements

High school diploma or general education degree (GED) with 1 year of switchboard experience; or an equivalent combination of training and experience.
Working skill in customer service.

Responsibilities

Operate telecommunication equipment and route calls to the proper extensions.
Maintain contact with the ECC Police department and Operations and Maintenance department using a two-way radio.
Update and maintain computerized trouble logs, police logs, and telephone logs on a daily basis.
Assist with emergency situations through interaction with the ECC Police department and/or paramedics.
Monitor weather radio and fire alarm panel and report any problems to the necessary personnel.
Maintains required training, licensure and/or certification
Maintains confidentiality of privileged information and adheres to applicable privacy laws
Demonstrates sensitivity, understanding and respect of diverse populations within the workplace
Maintains an understanding of the work of colleagues to effectively provide back-up and/or support for co-workers during times when the division is short-staffed or experiencing an increased volume of work.
Adheres to department guidelines for attendance and punctuality
Assist visitors by directing them to the proper person or department.
Perform other job-related duties as assigned which pertain to the job description.
Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.