Switchboard Operator - Call Center - Per Diem

Guthrie Health • Sayre, PA

40d

About The Position

Switchboard operators are responsible for courteous, efficient operation of Guthrie's telecommunications system 24 hours a day. Operators field calls and inquiries, and direct internal and external calls to the proper destination. They are a vital link in the communication information network throughout the Guthrie system.

Requirements

• High school graduate or equivalent
• Prefer minimum of one year's experience in the telecommunications field.
• Computer skills which include data entry, Windows XP, and Excel are required.
• Accurate and efficient keyboarding skills are necessary as well as fluency with the English language.

Responsibilities

• Activates approximately 25 codes for potentially life‐threatening situations.
• Activates codes utilizing the overhead paging system and pagers and following a detailed checklist to ensure all essential personnel have been notified to respond to the emergency.
• Responds immediately to correctly activate the codes as time is crucial to the patient's well‐being.
• Assists in answering an average of 3500‐4500 incoming calls on a daily basis.
• Operates database for the Amcom system.
• Creates and updates a daily on‐call sheet of over 90 providers and staff
• Distributes and updates on‐call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities.
• Provides after‐hours paging service for patient calls for several outlying Guthrie Entities.
• Provides back‐up coverage for the patient information desk.
• Monitors alarm panel.
• Notifies proper department when the emergency alarm panel activates as a result of a malfunction. There are 43 alarms in this panel requiring exceptional judgment in responding.
• Trains new operators.
• Assists in training new operators on all shifts to ensure they are competent to perform this job successfully.
• Is required to problem‐solve and find solutions with little to no direction/supervision.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees