Switchboard Operator

Bass Pro Shops

1d

About The Position

POSITION SUMMARY: The Switchboard Operator is responsible for the operation of the switchboard communication system. This role exhibits a high level of professionalism and legendary customer service with every caller. ESSENTIAL FUNCTIONS: Projects a positive and professional company image. Answers inbound calls and routes accordingly. Takes detailed and accurate notes / call back information and route to appropriate recipient. Places outbound calls as requested by staff or customers. Handles customer/guest inquiries and customer assistance as required. Assists Executives, Administrative Assistants, and other Outfitters in connecting telephone calls, conference calls, etc. Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPs. Supports inbound outfitter/associate requests as appropriate. Self-monitors call times for adherence to efficiency and quality goals. ALL OTHER DUTIES AS ASSIGNED

Requirements

• Minimum Degree Required: High School Diploma
• Friendly and effective communication skills
• Excellent speaking voice
• Superb customer service skills
• Knowledge of switchboards and phone systems
• Able to respond quickly and provide effective customer service in a fast-paced environment
• High integrity and ability to maintain strict confidentiality
• Strong attention to detail
• Calm under pressure or in conflict

Responsibilities

• Projects a positive and professional company image.
• Answers inbound calls and routes accordingly.
• Takes detailed and accurate notes / call back information and route to appropriate recipient.
• Places outbound calls as requested by staff or customers.
• Handles customer/guest inquiries and customer assistance as required.
• Assists Executives, Administrative Assistants, and other Outfitters in connecting telephone calls, conference calls, etc.
• Uses diplomacy and tactful judgment in screening and potentially rerouting calls for executives and other limited-access VIPs.
• Supports inbound outfitter/associate requests as appropriate.
• Self-monitors call times for adherence to efficiency and quality goals.
• ALL OTHER DUTIES AS ASSIGNED

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees