Switchboard Operator - 3rd Shift

The Ohio State University

27d • Onsite

About The Position

Serves as the primary contact person at the Hospital Switchboard which functions as the Public Information Control Center for the Medical Center on a 24-hour basis. This position involves directory assistance; overhead and digital paging; overhead public address announcements including codes; screening for patient information; identifying and obtaining resource personnel for various departments; training new staff. Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, initiating overhead paging, activating pagers, providing patient information, and facilitating the communication of emergency situations.

Requirements

• High School diploma or GED
• 2 years of relevant experience preferred
• Monday - Friday 11:30 pm to 8 am
• One year experience (1000 hours course work or training) in customer service or communications, including analyzing & interpreting information
• 6 mos. experience (600 hours training) in operation of computer and related peripheral equipment
• 3 mos. experience (300 hrs course work) in information research & analysis

Nice To Haves

• Some positions require 3 mos. exp. (300 hrs course work) in supervision management
• 3 mos. experience (300 hours course work) in interviewing
• Experience in healthcare setting with multi-line phone skills preferred

Responsibilities

• directory assistance
• overhead and digital paging
• overhead public address announcements including codes
• screening for patient information
• identifying and obtaining resource personnel for various departments
• training new staff
• processing internal and external calls through an integrated computer telephone system
• initiating overhead paging
• activating pagers
• providing patient information
• facilitating the communication of emergency situations

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees