Switchboard Operator at The Whitby Hotel

Crosby Hotel LLC • New York, NY

14d • Onsite

About The Position

Step into the heart of our hotel’s guest experience as a Switchboard Operator! You’ll be the friendly, confident voice that greets every caller and sets the tone for exceptional service. In this fast-paced role, you’ll expertly handle a high volume of calls, communicate clearly and professionally, and ensure every caller is connected smoothly and efficiently. If you’re someone who thrives on multitasking, loves being the go-to person for information, and takes pride in delivering seamless communication, we’d love to meet you.

Requirements

• Customer service experience preferred
• Self-starter with exceptional organization and administrative skills
• Excellent level of spoken and written English
• Friendly and professional telephone etiquette
• Exceptional PC skills, especially in Microsoft Excel
• Ability to remain calm under pressure
• Flexible scheduling

Responsibilities

• Operate the telephone/switchboard per Firmdale standards
• Inquires as to the nature of calls to refer to the appropriate person or service.
• Ensuring that any guest request or issue is communicated to the manager on duty and follow-up takes place
• Sends messages by email, informing intended recipients as required
• Compiles daily reports and distributes them to applicable department managers
• Updates guest profiles in Opera PMS
• Covers reception shifts when required
• General administrative duties as assigned

Benefits

• Paid vacation, sick and personal days
• Health, dental, vision, and life insurance plans
• Commuter benefits
• Holiday staff parties and staff appreciation events
• In-house uniform dry-cleaning services
• Employee meals while on duty
• Departmental and company-wide incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed