Switchboard Operator

Lifepoint Health • Hickory, NC

12h • Onsite

About The Position

Frye Regional Medical Center, located in the beautiful foothills of North
Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and
more than 70 primary and specialty care providers.

How you’ll contribute:

The Switchboard Operator receives all incoming calls to the hospital. Does
in-house paging, codes and dial-a-page system. Keeps Switchboard files updated
with current room numbers, discharged patients, new admissions, etc. Maintains
updated employee information for the disaster procedure files.
Reports to: Director, Health Information Management

A Switchboard Operator who excels in this role:

Receives incoming calls to house extensions or patient rooms. Receives calls
from in-house extensions.

Handles all emergency calls and pages. Contacts appropriate personnel as
situation warrants.

Handles all intercom paging and general information from in-house and outside
calling parties.

Evening, night, weekend and holiday operators may be responsible for
contacting on-call personnel as requested by the Nursing Supervisor. Also
take and relay messages to on-call persons by paging, beeping or calling
their home.

Keep all pertinent information on the bulletin board and disaster policies
and procedures updated.

Stay abreast of all changes which apply to switchboard

Requirements

• Applicants should have high school diploma or equivalent.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

• Associate's degree is preferred.

Responsibilities

• Receives incoming calls to house extensions or patient rooms.
• Receives calls from in-house extensions.
• Handles all emergency calls and pages.
• Contacts appropriate personnel as situation warrants.
• Handles all intercom paging and general information from in-house and outside calling parties.
• Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor.
• Take and relay messages to on-call persons by paging, beeping or calling their home.
• Keep all pertinent information on the bulletin board and disaster policies and procedures updated.
• Stay abreast of all changes which apply to switchboard

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED