Switchboard Operator

Oklahoma Farm Bureau Insurance Company•Oklahoma City, OK

3d•Onsite

About The Position

Primary Purpose: Under the direction of the Mail Room Manager, answer incoming phone calls and forward to proper party; greet visitors and direct to appropriate personnel.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine correspondence.
Ability to speak effectively with all incoming callers and visitors.
Patience, good temperament, excellent punctuality, ability to sit for long periods of time, and analytical skills are required.

Responsibilities

Answer all incoming telephone calls and forward calls to proper staff.
Supply information to callers and take messages as needed.
Receive visitors, obtain name and nature of business, announce visitors to appropriate parties, and direct visitors as instructed.
View video monitor of basement entrance in order to control access to building. Alert Security & VP of Admin. Svs. of any problems that may arise.
Inform individuals or departments of deliveries/shipments and direct delivery as requested.
Make announcements and page employees as needed.
Employee is expected to maintain regular attendance.
Operate fax machine and notify appropriate personnel of incoming faxes.
Help various departments with duties such as stuffing envelopes and placing items in numerical or alphabetical order.
Perform any other duties requested by management or as needed.