Switchboard Operator

Winona Health • Winona, MN

20h

About The Position

The Switchboard serves as the communications hub for many of the organization’s incoming phone calls, vendors, and hospital visitors. The Switchboard operator ensures timely and accurate handling of questions and transferring of calls to support the efforts of Winona Health’s Emergency Department. The Switchboard staff also operates paging, security, and alarm systems. Operators process incoming phone calls for Winona Health in a timely, accurate, and courteous manner. They also page doctors and staff according to policy guidelines.

Requirements

• High School/GED or equivalent
• Experience with managing a PBX or multi-phone-line system.

Nice To Haves

• Microsoft Office Software computer skills
• Customer service experience and interpersonal, verbal, and phone communication skills.

Responsibilities

• Supports organizational safety and security by dispatching code and alert response teams, monitoring security cameras and alarm systems, and controlling access to the building after hours including issuing keys as needed.
• Serves as North Entrance receptionist as needed, greeting and answering visitor questions and issuing passes.
• Acts as cashier when the Gift Shop is closed.
• Maintains familiarity with Winona Health current events, activities, staffing changes, and other news to assist in performing job duties.

Benefits

• Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
• Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
• Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
• Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
• Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
• Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED