Switchboard Operator

Brightli • Springfield, MO

2d

About The Position

Are you passionate about customer service and thrive in a fast-paced environment? Join our team as a Switchboard Operator at Burrell, where you will play a vital role in connecting callers with the services they need. In this position, you will utilize your multitasking skills to assess caller needs and efficiently direct calls to the appropriate departments. We are looking for individuals who are dedicated to providing excellent service and can handle a busy office atmosphere with ease. As a Switchboard Operator, you will be the first point of contact for our callers, ensuring they receive the assistance they require promptly and professionally. Your ability to manage a multi-line phone system while maintaining a friendly demeanor will be key to your success in this role. This position offers… • Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost • Mileage Reimbursement – Company paid for work functions requiring travel • Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition • Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce • Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Requirements

• High School Diploma or GED.
• Strong communication skills and the ability to multitask effectively.

Nice To Haves

• Previous experience in a customer service role is preferred but not required.

Responsibilities

• Assess caller needs and field calls to the appropriate department efficiently.
• Operate a multi-line phone system while managing incoming calls in a fast-paced office environment.
• Provide excellent customer service by addressing inquiries and directing calls with professionalism.
• Maintain accurate records of calls and ensure timely communication with relevant departments.

Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees