Switchboard Operator

Mahoning County, OH•Youngstown, OH

27d•Onsite

About The Position

The Switchboard Operator serves as the primary point of contact for incoming calls Juvenile Court. This position supports the court's administrative functions by routing calls, providing accurate information to the public, and assisting with general clerical tasks. The role requires strong communication skills, professionalism, and the ability to handle sensitive information with confidentiality.

Requirements

Bachelor's degree in accounting, bookkeeping or related field, or an equivalent combination of education, training and experience
Ability to become a title-notary
Ability to meeting bonding requirements
Demonstrated ability through job related skills testing to meet the required knowledge, skills and abilities of the position

Nice To Haves

Prior experience working in a court, legal office, or government agency.
Knowledge of Juvenile Court procedures and terminology.

Responsibilities

Operate multi-line telephone systems to answer, screen, and route incoming calls to appropriate departments, court divisions, or personnel.
Provide general information regarding court procedures, hearing schedules, office hours, and directions, while maintaining compliance with court communication policies.
Respond to inquiries from the public, attorneys, law enforcement, social service agencies, and other stakeholders in a courteous and professional manner.
Monitor and manage call volume, ensuring timely handling of high-traffic periods.
Document and relay messages accurately using approved systems or logs.
Assist visitors by directing them to the appropriate service windows, departments, or waiting areas, as needed.
Handle sensitive or confidential information in accordance with Juvenile Court regulations, privacy laws, and best practices.
Perform administrative tasks, including filing, data entry, printing schedules, scanning documents, and distributing mail.
Support emergency or high-priority communications, relaying urgent information promptly to designated staff members.
Maintain a calm, professional demeanor when interacting with distressed or emotional callers related to juvenile matters.