Switchboard Operator, Full Time, Day Shift
About The Position
What Should I Know About Hialeah Hospital? Our 378-bed acute care hospital opened in 1951 to serve the Hialeah, Florida community. Our team is committed to honoring the trust that our patients place in us by providing compassionate, safe, high-quality care in the right place, and at the right time. Hialeah Hospital has been honored to receive a number of awards and designations for our superior health care services, including: Cardiac American Heart Association Get with the Guidelines - Heart Failure Gold Plus Award, 2018 American Heart Association Get with the Guidelines - Target Stroke Gold Plus Award, 2018 Bariatric American College of Surgeons/American Society for Metabolic and Bariatric Surgery - MBSAQIP Accredited Center BCBS – Blue Distinction Specialty Care Bariatric Surgery, January 2018 Neurology Advanced Primary Stroke Center Re-accreditation, April 2018 Women's Services American College of Radiology granted Stereotactic Breast Biopsy Re-accreditation, March 2016 Hyperbaric Unit Healogics Center of Distinction Award, 2017 Laboratory Services/Blood Bank Certificate of Accreditation from College of American Pathologist Job Summary: The operators' main purpose is to answer and direct calls to their proper destination in a fast, effective and courteous manner. Operators will assist callers with any problem they may incur while attempting to place a call. Will log all long-distance calls that are charged to the hospital and placed by hospital employees or medical staff using the operator's assistance. Will also beep and page necessary staff when needed. Will log all alarms in proper binder. All operators must maintain Switchboard operating in an orderly manner and take care of all equipment. Operators will be kind, courteous and professional to all callers no matter what the situation.
Requirements
- High school diploma or equivalent, preferred
- Minimum 6 months phone experience
- Must work well under extreme pressure and have excellent communication skills
Responsibilities
- Answer and direct calls to their proper destination in a fast, effective and courteous manner
- Assist callers with any problem they may incur while attempting to place a call
- Log all long-distance calls that are charged to the hospital and placed by hospital employees or medical staff using the operator's assistance
- Beep and page necessary staff when needed
- Log all alarms in proper binder
- Maintain Switchboard operating in an orderly manner and take care of all equipment
- Be kind, courteous and professional to all callers no matter what the situation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
