SwitchBoard Operator- Full Time - Variable Shifts

Central Maine Healthcare•Lewiston, ME

About The Position

Central Maine Medical Center is seeking a Switchboard Operator to join our Team! This is a Full-Time, benefit-eligible position with variable shift responsibilities. CMH offers a robust benefits package that includes: Robust Paid Time Off (PTO) program Medical plan with enhanced Tier 1 benefits provided within the CMH system. Dental plan Vision plan Health Savings Account (HSA) Basic Life insurance at no cost Supplemental Life Insurance Long-term disability insurance 401(k) or 403(b) retirement savings plans Tuition IO partnership for student loan repayment assistance and tuition assistance Family Leave Program for Parental Leaves Comprehensive Wellness Program Position Summary: The Switchboard Operator is the initial contact for the facility or department and operates a telephone console or switchboard to route incoming calls to the appropriate party. The general responsibilities of the position include those listed below, but Central Maine Healthcare (CMH) may identify other responsibilities of the position

Requirements

High School diploma, GED or equivalent experience preferred.

Responsibilities

Understands and follows all policies and procedures.
Operates a telephone console or switchboard to route incoming calls to the appropriate party.
Receives and relays messages.
May operate a paging system.
May be asked to log calls and perform follow-up.
May supply information to callers and record messages.
May perform additional clerical duties.
Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight.
Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)
Complies with all company safety and risk management policies and procedures.
Reports all accidents and injuries in a timely manner.
Participates in regular safety meetings, safety training, and hazard assessments.
Applies all applicable OSHA and related local safety requirements to all assigned work.
Performs all work in accordance with established safety procedures.
Attend training programs (classroom and virtual) as designated.
Perform other duties and responsibilities as assigned

Benefits

Robust Paid Time Off (PTO) program
Medical plan with enhanced Tier 1 benefits provided within the CMH system.
Dental plan
Vision plan
Health Savings Account (HSA)
Basic Life insurance at no cost
Supplemental Life Insurance
Long-term disability insurance
401(k) or 403(b) retirement savings plans
Tuition IO partnership for student loan repayment assistance and tuition assistance
Family Leave Program for Parental Leaves
Comprehensive Wellness Program