Switchboard Operator
About The Position
Primary responsibility is to provide related assistance and information during specific shift. Respond promptly and politely to all callers in a timely manner. Answers all incoming calls to the Medical Center s main telephone number and other types of inbound telephone services as directed. Respond to emergency codes in an expedient manner. Respond to console alarms and reports equipment malfunctions to Telecommunications Manager. Notifies appropriate telecommunications staff of changes needed in directory when such information comes to their attention. Keep abreast of hospital events that may generate calls and inquiries from those outside the Medical Center.
Requirements
- High School Diploma or General Education Diploma GED Required
- Two years experience as telephone operator in a busy multi-position environment preferred; will also consider customer service experience.
- Good knowledge of PBX consoles a must.
- Must be able to communicate clearly, have good diction, pleasant speaking voice, and be clearly understood over the telephone.
- Personable and customer service oriented required.
- Successful completion of Saint Barnabas Orientation Programs.
Responsibilities
- Provide related assistance and information during specific shift.
- Respond promptly and politely to all callers in a timely manner.
- Answers all incoming calls to the Medical Center s main telephone number and other types of inbound telephone services as directed.
- Respond to emergency codes in an expedient manner.
- Respond to console alarms and reports equipment malfunctions to Telecommunications Manager.
- Notifies appropriate telecommunications staff of changes needed in directory when such information comes to their attention.
- Keep abreast of hospital events that may generate calls and inquiries from those outside the Medical Center.
Benefits
- Paid Time Off including Vacation, Holidays, and Sick Time
- Retirement Plans
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Disability and Life Insurance
- Paid Parental Leave
- Tuition Reimbursement
- Student Loan Planning Support
- Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Community and Volunteer Opportunities
- Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
- and more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
