Switchboard Operator

Pih Health Physicians • Bellflower, CA

86d • $21 - $28

About The Position

Answers all incoming telephone calls, schedules patient appointments, validates eligibility, routes calls to the appropriate employee or provider and takes messages as required. Performs various office duties in the medical office setting for proficient operations and patient satisfaction. Works closely with Office Team to trouble-shoot and resolve problems and maintains positive relationships with patients, family members, visitors, and fellow employees. PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women's health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation's top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.

Requirements

• High school diploma or general education degree (GED) required
• Excellent written and verbal communication skills
• Demonstrated attention to detail
• Good English speaking, spelling, reading and mathematical skills
• Ability to learn quickly and follow directions
• Strong computer skills and knowledge in Word, Excel
• Ability to maneuver through multiple screens in a timely manner
• 1+ year of operator, medical office front/back work experience preferred
• Medical terminology knowledge strongly preferred
• Insurance knowledge preferred
• Ability to multi-task in a fast and high pressured environment
• Stringent adherence to all HIPAA laws
• Strong typing skills (40 and up wpm required)
• Strong analytical skills and problem solving ability
• Excellent customer service and phone skills

Nice To Haves

• Bilingual in English and Spanish preferred

Responsibilities

• Answers all incoming telephone calls
• Schedules patient appointments
• Validates eligibility
• Routes calls to the appropriate employee or provider
• Takes messages as required
• Performs various office duties in the medical office setting
• Works closely with Office Team to trouble-shoot and resolve problems
• Maintains positive relationships with patients, family members, visitors, and fellow employees

Benefits

• Salary range: $21.00 - $28.35
• Shift: Days

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED