Switchboard Operator

Kennedy Krieger Institute • Baltimore, MD

81d • $37,132 - $60,215

About The Position

The Switchboard Operator (Receptionist) is responsible for answering and directing incoming calls on the Institute's main switchboard, including the TTY, 800 numbers, and international calls, in a courteous and professional manner. The incumbent will provide clerical/receptionist support to the department and will be a key point of contact for external and internal customers.

Requirements

• Must be able to use switchboard equipment, personal computer and other related hardware.
• Must be proficient with MS Office Suite including Word, PowerPoint, Excel and Access.
• High School Graduate or GED required.
• Two years of experience as an operator on a multiple line or main switchboard system.
• One year of administrative or clerical experience, preferably in a health care setting preferred.

Responsibilities

• Responsible for operating a 12-extension phone system to include, answering and directing all incoming calls appropriately and to the correct destination.
• Responsible for retrieving messages in the mornings and transferring calls to the answering service system (MAP Communications) after business hours.
• Responsible for timely message and e-mail follow-up in addition to appropriate sorting/distribution of mail items.
• Provide excellent customer service support to patients/students, their families, staff, visitors and vendors to include; supplying/taking information, giving directions, greeting visitors, determining the nature of visits, confirming visitor arrival, and controlling access to the facility.
• Provide a variety of routine administrative support to the department to include data entry and managing the switchboard calendar.
• Work collaboratively within the Switchboard Operator team and provide coverage/support.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees