Switchboard Operator

LifePoint Hospitals • Hickory, NC

66d

About The Position

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged patients, new admissions, etc. Maintains updated employee information for the disaster procedure files.

Requirements

• High school diploma or equivalent.
• Associate's degree is preferred.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Receives incoming calls to house extensions or patient rooms.
• Handles all emergency calls and pages.
• Contacts appropriate personnel as situation warrants.
• Handles all intercom paging and general information from in-house and outside calling parties.
• Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor.
• Takes and relays messages to on-call persons by paging, beeping or calling their home.
• Keeps all pertinent information on the bulletin board and disaster policies and procedures updated.
• Stays abreast of all changes which apply to switchboard.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees