Switchboard Operator

McLaren Health Care • Lansing, MI

297d

About The Position

Under the direction of the department supervisor, the Switchboard Operator is responsible for relaying incoming and outgoing hospital telephone calls, utilizing hospital equipment, and other hospital communications as assigned. This role includes various clerical functions and duties as assigned, which requires computer knowledge.

Requirements

• High school diploma or equivalent.
• One year of customer service experience.

Nice To Haves

• Previous switchboard, phone operator, or related experience.

Responsibilities

• Answers calls, provides information, and relays incoming telephone calls to the proper location.
• Pages hospital staff members over the hospital paging system.
• Announces emergency codes and general information messages, as necessary.
• Keeps a running log of all calls received and records the activity done for that call.
• Makes and records authorized long distance telephone calls.
• Provides information to the public, patients, guests, and others.
• Performs clerical functions and duties as assigned.
• Monitors a variety of alarm systems for maintenance and security.
• Receives package deliveries after regular business hours.
• Assumes responsibilities for the sign-out and return of the key file box and telephone equipment room.
• Directs patients and visitors to appropriate locations upon request.
• Contacts hospital security for any person requesting their services.
• Trains new employees on the operations of the switchboard console.
• Receives and reports weather and civil defense warnings.
• Performs other related responsibilities as necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED