Switchboard Operator

Rochester Regional Health

106d • $17 - $18

About The Position

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.

Requirements

• None

Nice To Haves

• Associates degree preferred
• Two years customer service experience, preferably in a fast pace environment setting
• Bilingual
• Possesses strong customer service skills and the ability to demonstrate compassion and empathy
• Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer
• Embraces a culture of customer-centric behavior and innovation critical to success in this role
• Must be able to work under rigorous pressure
• Proficiency in use of computers

Responsibilities

• Call Management: Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
• General Assistance: Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees