This position will include performance of all front desk functions including switchboard, appointments, registration, eligibility verification; greeting all patients/customers in a most friendly and courteous manner.
Answer calls and provide callers with the correct information or transfer them to the department that is best able to serve them.
Place calls for those needing assistance.
Determine the nature of inquiries and provide general information.
Connect calls to the required extension, re-directing them to another number or place them in a waiting queue if the desired number is busy.
Carry out other clerical, secretarial or receptionist duties as required during quieter periods on the switchboard.
Answer telephone calls and dispatch messages to appropriate person on a timely basis.
Schedule new patients and contact them regarding their first appointment.
Perform other office/clerical work as requested by the supervisor.
High school diploma
A minimum of one year of related practical experience or an equivalent combination of education and experience.
Ability to communicate in a courteous and tactful manner with patients, families, physicians and others.
Good organizational skills and a working knowledge of office procedures.
Knowledge of medical terminology is an asset.
Good communication skills.
A good understanding of the English language, both written and spoken.
Able to help customers in a friendly and efficient manner.