Switchboard Operator

Bond Community Health Center • Tallahassee, FL

338d

About The Position

This position will include performance of all front desk functions including switchboard, appointments, registration, eligibility verification; greeting all patients/customers in a most friendly and courteous manner.

Requirements

• High school diploma
• A minimum of one year of related practical experience or an equivalent combination of education and experience.
• Ability to communicate in a courteous and tactful manner with patients, families, physicians and others.
• Good organizational skills and a working knowledge of office procedures.
• Knowledge of medical terminology is an asset.
• Good communication skills.
• A good understanding of the English language, both written and spoken.
• Able to help customers in a friendly and efficient manner.
• Quickly develop rapport with callers.

Nice To Haves

• Knowledge of medical terminology is an asset.

Responsibilities

• Answer calls and provide callers with the correct information or transfer them to the department that is best able to serve them.
• Place calls for those needing assistance.
• Determine the nature of inquiries and provide general information.
• Connect calls to the required extension, re-directing them to another number or place them in a waiting queue if the desired number is busy.
• Carry out other clerical, secretarial or receptionist duties as required during quieter periods on the switchboard.
• Answer telephone calls and dispatch messages to appropriate person on a timely basis.
• Schedule new patients and contact them regarding their first appointment.
• Perform other office/clerical work as requested by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 51-100 employees