Switchboard Operator

Rochester Regional Health • Rochester, NY

106d • $17 - $18

About The Position

As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction.

Requirements

• None.

Nice To Haves

• Associates degree preferred.
• Two years customer service experience, preferably in a fast pace environment setting.
• Bilingual.
• Possesses strong customer service skills and the ability to demonstrate compassion and empathy.
• Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.
• Embraces a culture of customer-centric behavior and innovation critical to success in this role.
• Must be able to work under rigorous pressure.
• Proficiency in use of computers.

Responsibilities

• Call Management: Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)
• General Assistance: Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Associate degree