Switchboard Operator - York - Evenings

Wellspan Health • York, PA

108d

About The Position

Provides hospital telecommunication service through the operation of a telephone console and support equipment to route incoming and outgoing calls through the use of telephones, pagers, visual paging system, radio or computer to connect communication between visitors, callers, staff, patients and patients' families. May maintain records related to telecommunications (e.g. long distance phone calls, on-call employees, pages). Initiates appropriate response personnel for various emergency (e.g., heart arrest, fire and trauma calls) and disaster situations. Problem solves pager issues for resident staff. Evaluates service complaints and determines corrective action. Initiates requests for telephone service and repair of malfunctioning equipment and maintains related records. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Requirements

• High School Diploma or GED
• Less than 1 year relevant experience
• Excellent interpersonal/communications skills
• Above average verbal skill is required to communicate with the public
• Required knowledge of basic computer skills

Nice To Haves

• Previous switchboard experience

Responsibilities

• Answers incoming calls quickly, efficiently and professionally.
• Treats callers as customers, with respect, dignity and politeness.
• Provides public information.
• Trains end users on basic phone features, voice mail and ACD.
• Performs basic end user device repairs, such as replacing sets, cables, etc., and installing amplifiers.
• Pages Nursing Supervisor in-house for all calls which require Supervisor interaction.
• Reassigns residents' pagers as requested to ensure all pagers are forwarded to the on-call resident.
• Maintains Intellidesk database to keep information up to date.
• Verifies that monitoring equipment and paging terminal are functioning properly at all times.
• Ensures funeral homes sign for deceased patients and receives death certificates.
• Answers calls for Gettysburg Hospital during emergency situations such as codes red, blue and pink.
• Responds to emergency calls such as heart arrests, trauma and fire following established procedures and protocols.
• Maintains logs of all emergency calls for nurse reporting.
• Secures departmental keys and ensures that staff sign for keys they are asking to use.
• Announces specified Hospital Code calls.
• Alerts the appropriate personnel when Laboratory, Respiratory and Emergency Department trouble alarms activate.
• Monitors security tape machine and installs new tapes as needed.
• Verifies that the Code Blue Panel is operational at all times.
• Monitors closed circuit security system for IROB building.
• Maintains car keys for valet parking after hours.
• Maintains on-call lists and contact persons needed in accordance with Hospital policy.
• Types all messages for the day and provides this information to the next shift.
• Takes physicians' phone calls and gives them the messages.
• Activates physicians' pagers if inaccessible by phone.
• Contacts Crisis Intervention for their patients.
• Provides first line on-call support for Telco technical issues.

Benefits

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED