Switchboard Operator-Receptionist

ServiceSource, Inc • Fayetteville, NC

1d • $18

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act. Job Summary Performs duties requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual locations and may include a combination of answering telephones, computer operations, typing and data entry/processing. Primary Duties Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers. Accurately enter data into corresponding fields within various software programs. Review files, records, and other documents to obtain information to respond to requests. Compute, record, and proofread data and other information such as records, or reports. Maintain patient confidence by keeping patient record information confidential. Additional Responsibilities Perform phone operator functions such as answering multiple call lines, transferring, receiving codes, and speaking on the PA system. Adhere to all fire and safety, bomb threats, and security protocol regulations within assigned area. Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements as well as Joint Commission on Accreditation of Health Organizations (JACHO) standards. Perform other responsibilities as assigned.

Requirements

• High school diploma or General Educational Development (GED) required.
• Must be able to obtain a VA security clearance.
• Well organized and self-directed.
• Detail-oriented and able to carry out work with a high-level accuracy.

Nice To Haves

• 1 year experience in a high demand and fast-paced environment preferred.
• 1 year experience with Health Insurance Portability and Accountability Act (HIPPA) preferred.

Responsibilities

• Operate office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers.
• Accurately enter data into corresponding fields within various software programs.
• Review files, records, and other documents to obtain information to respond to requests.
• Compute, record, and proofread data and other information such as records, or reports.
• Maintain patient confidence by keeping patient record information confidential.
• Perform phone operator functions such as answering multiple call lines, transferring, receiving codes, and speaking on the PA system.
• Adhere to all fire and safety, bomb threats, and security protocol regulations within assigned area.
• Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements as well as Joint Commission on Accreditation of Health Organizations (JACHO) standards.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED