Switchboard Operator | PRN | Variable

University of Florida Health • Saint Augustine, FL

69d

About The Position

The Switchboard (PBX) Operator provides outstanding service to all customers while conducting telecommunications routing incoming and outgoing calls through the use of telephones, pagers, or computer to connect communication between visitors, callers, staff, patients, and patient's families. Initiates appropriate response personnel for various emergency and disaster situations. Problem solves pager issues for Physician staff.

Requirements

• High School Diploma/Equivalent is required.
• Computer knowledge and good typing skills (30-40 wpm) required.
• Ability to work days/evenings.
• Ability to multi-task.
• Great customer service skills.
• Team player in a high call volume environment.

Responsibilities

• Quickly and professionally answering and processing all calls.
• Listening to callers, clarifying requests, and accurately dialing numbers.
• Assisting and/or placing local or long distance calls for patients, visitors, staff, and physicians.
• Locating Physicians and ON CALL STAFF as requested by other physicians or departments within the Hospital.
• Taking careful notes, logging and timing all requests, and logging all attempts and methods used.
• Maintaining current information regarding Physicians or On Call Staff's availability.
• Updating daily call schedules for all 'On Call' Departments or Physicians.
• Assisting employees or Physicians with basic Beeper services.
• Arranging repair or replacement of any telephone or telephone equipment.
• Writing brief but complete descriptions of any incident or unusual occurrence while on duty.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees