Switchboard Operator (Part time 3pm-11pm Shift and Fill in Shifts)

Innovation At Work Inc • Houston, TX

90d

About The Position

The position serves as the principal liaison between the Contractor and Government representatives, supervising and training contract personnel while ensuring compliance with all contract provisions. The individual will be dedicated to serving solely at the Medical Facility during administrative working hours and must remain available after-hours via telephone or pager to address issues, including staffing. The role requires responding within one hour to off-duty hour problems and notifying the COR in writing or by email of stand-in representatives if absent for more than one 8-hour shift. Additionally, the individual must provide a replacement if absence exceeds three consecutive working days and serve as the alternate to the Project Manager, assisting with overall compliance and service delivery. Responsibilities include ensuring that all operators receive required orientation and at least two weeks of on-the-job training before performing duties independently, coordinating with the COR to resolve staffing issues, monitoring staff for performance and adherence to VA policies, and maintaining discipline while establishing work methods and performance expectations. The position also involves attending meetings with the COR and CO to review contract performance, preparing personnel rosters, enforcing workspace security, and being physically present at the medical facility during administrative hours.

Requirements

• US Citizenship is required.
• High School Diploma or equivalent.
• At least three years of telephone switchboard operating experience, with one year involving substantial responsibility for placing a variety of special calls.
• Experience in performing information operator work requiring knowledge of organizational units and major functions of a large multi-division organization.
• One or more years of experience supervising, involving organizing, directing, and controlling staff.
• Experience in maintaining discipline, devising work methods and assignments, establishing performance requirements, and arranging work schedules.
• Ability to communicate, comprehend, use correct grammar and punctuation, and understand instructions, as well as write legibly.

Responsibilities

• Serve as the principal liaison between the Contractor and Government representatives.
• Supervise and train contract personnel and ensure compliance with all contract provisions.
• Remain available after-hours via telephone or pager to address issues, including staffing.
• Respond within one hour to off-duty hour problems.
• Notify the COR in writing or by email of stand-in representatives if absent for more than one 8-hour shift.
• Provide a replacement if absence exceeds three consecutive working days.
• Serve as the alternate to the Project Manager, assisting with overall compliance and service delivery.
• Ensure that all operators receive required orientation and at least two weeks of on-the-job training before performing duties independently.
• Coordinate with the COR to resolve staffing issues, performance deficiencies, or process improvements.
• Provide stand-in supervisor coverage and notify the COR when absent for more than one 8-hour shift.
• Arrange a replacement WS when absent for more than three consecutive workdays and notify the COR in advance in writing.
• Monitor staff for performance, professionalism, and adherence to VA policies.
• Maintain discipline, establish work methods, define performance expectations, and develop work schedules to align with workload demands.
• Attend and participate in meetings with the COR and CO to review contract performance, address discrepancies, and resolve operational issues.
• Assist in documenting and implementing corrective actions following the issuance of a Contractor Discrepancy Report (CDR).
• Prepare personnel rosters and ensure accuracy in shift assignments and role coverage.
• Enforce workspace security and prevent unauthorized access to switchboard operations.
• Be physically present at the medical facility during administrative hours to oversee operations and provide direct support to staff.
• Remain on-call by telephone or pager outside of administrative hours to respond to any staffing or operational issues within one hour.

What This Job Offers

• Education Level: High school or GED