Switchboard Operator I
About The Position
Apply your expertise to advance the mission and optimize our business strategy as a Switchboard Operator I at GDIT. Here, you’ll support solving some of our clients’ biggest challenges and help us grow the business. At GDIT, people are our differentiator. As a Switchboard Operator I, you will help ensure today is safe and tomorrow is smarter. Our work depends on Switchboard Operators joining our team to meet the CTSS-III customer’s needs. HOW A SWITCHBOARD OPERATOR I WILL MAKE AN IMPACT ● Operates a switchboard or telephone console to route incoming calls and place outgoing calls; greets visitors and directs individuals to appropriate persons in the building ● Handle overseas telephone calls, conference calls, and emergency calls ● Provide basic and accurate information in-person and via phone and/or email ● Familiarity with a military environment ● Provide personnel locator & commercial information services, customer support, and maintain call accounting databases in support of AFCENT operations ● Apply experience as a telephone operator on switchboard consoles as specified in the task order. GDIT IS YOUR PLACE: ● 401K with company match ● Comprehensive health and wellness packages ● Internal mobility team dedicated to helping you own your career ● Professional growth opportunities including paid education and certifications ● Cutting-edge technology you can learn from ● Rest and recharge with paid vacation and holidays
Requirements
- Education: High School Diploma/GED
- Required Experience: Experience as a telephone operator
- Required Technical Skills: Experience as a telephone operator on switchboard consoles
- Security Clearance Level: SECRET
- US Citizenship Required - CLEARANCE
- Experience as a telephone operator handling overseas telephone calls, personnel locator service, commercial information services, customer support, conference calls, emergency calls, and maintaining call accounting databases.
- Experience as a telephone operator on switchboard consoles as specified in the task order.
Responsibilities
- Operates a switchboard or telephone console to route incoming calls and place outgoing calls; greets visitors and directs individuals to appropriate persons in the building
- Handle overseas telephone calls, conference calls, and emergency calls
- Provide basic and accurate information in-person and via phone and/or email
- Familiarity with a military environment
- Provide personnel locator & commercial information services, customer support, and maintain call accounting databases in support of AFCENT operations
- Apply experience as a telephone operator on switchboard consoles as specified in the task order.
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
