Switchboard Operator- Helen Keller Hospital, Communication Center, Full Time, 2nd Shift

Huntsville Hospital • Sheffield, AL

69d

About The Position

The primary responsibility of the Communications Representative is to answer, screen and process all PBX calls and Nurse Call from patients, staff and the general public and dispatch or transfer in a prompt, accurate and courteous manner to the appropriate party or department. This role requires continuous auditory and visual attention to PBX and Nurse Call systems.

Requirements

• High school degree or equivalent preferred.
• Prior experience in switchboard operation and/or customer service preferred.
• Basic computer and typing skills.
• Customer service skills.

Nice To Haves

• Ability to work with PBX and Nurse Call System.
• Ability to handle pressure due to multiple calls and inquiries.

Responsibilities

• Answer, screen and process all PBX calls and Nurse Call.
• Dispatch or transfer calls to the appropriate party or department.
• Maintain a courteous and professional demeanor while handling calls.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees