Jupiter Medical Center-posted 10 months ago
Entry Level

The Switchboard Operator will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. Performs service and support orientated operations for the Medical Centers Switchboard Department. Receives and connects all incoming calls, from outside the hospital and in-house. Pages people over head and uses beeper system, when necessary. Performs as back-up for hospital information desk. Maintains daily patient census, listings of 'on-call' personnel and other pertinent listings. Monitors switchboard equipment and warning systems. Pages 'Code Blue' and 'Code Red' according to departmental procedures. Keeping work area neat and organized, including wiping down, filling stapler and tape dispensers. Performs other duties as assigned.

  • Deliver a dynamic customer experience to all customers.
  • Perform service and support operations for the Medical Center's Switchboard Department.
  • Receive and connect all incoming calls from outside the hospital and in-house.
  • Page people over head and use beeper system when necessary.
  • Act as back-up for hospital information desk.
  • Maintain daily patient census and listings of 'on-call' personnel.
  • Monitor switchboard equipment and warning systems.
  • Page 'Code Blue' and 'Code Red' according to departmental procedures.
  • Keep work area neat and organized.
  • Perform other duties as assigned.
  • High School or equivalent education.
  • Hospital switchboard experience preferred.
  • Enthusiastic, friendly, patient-focused customer service skills.
  • Exemplary communication skills, comfortable speaking to patients via phone.
  • Ability to work varied shifts.
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