Switchboard operator - full time

Jupiter Medical Center • Cypress, CA

312d

About The Position

The Switchboard Operator will be responsible for delivering a dynamic customer experience to all customers and demonstrating a strong commitment to service excellence. Performs service and support oriented operations for the Medical Center's Switchboard Department. Receives and connects all incoming calls, from outside the hospital and in-house. Pages people overhead and uses beeper system, when necessary. Performs as back-up for hospital information desk. Maintains daily patient census, listings of 'on-call' personnel and other pertinent listings. Monitors switchboard equipment and warning systems. Pages 'Code Blue' and 'Code Red' according to departmental procedures. Keeping work area neat and organized, including wiping down, filling stapler and tape dispensers. Performs other duties as assigned.

Requirements

• High School or equivalent education.
• Hospital switchboard experience preferred.
• Enthusiastic, friendly, patient-focused customer service skills.
• Exemplary communication skills.
• Comfortable speaking to patients via phone and successfully communicating pertinent information.
• Ability to work varied shifts.

Responsibilities

• Deliver a dynamic customer experience to all customers.
• Receive and connect all incoming calls from outside the hospital and in-house.
• Page people overhead and use beeper system when necessary.
• Perform as back-up for hospital information desk.
• Maintain daily patient census and listings of 'on-call' personnel.
• Monitor switchboard equipment and warning systems.
• Page 'Code Blue' and 'Code Red' according to departmental procedures.
• Keep work area neat and organized.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED