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The position involves greeting and welcoming patients and the general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. The operator is responsible for providing direction and information both internally and externally. In accordance with established hospital policies, the operator must follow all general and emergency procedures accurately and in a timely manner. This includes making phone calls, overhead public address announcements, pages, and other electronic notifications. Operators may also perform other related tasks and projects as directed. The Communication Center operates 24 hours a day, and preparedness to work any shift is required of all operators.
