Switchboard Operator - FTE .5

Mayo Clinic • Austin, MN

85d

About The Position

Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. Provides direction and information both internally and externally. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications. Operators perform other related tasks and projects as directed. The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators.

Requirements

• High School Diploma/GED required.
• 2 years of customer service experience.
• Computer keyboarding and general telephone knowledge.
• High level of concentration, memory retention, and attention to detail.
• Competency in spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and ability to work both with a team and independently.

Nice To Haves

• Vocational training in office curriculum.
• One year as a telephone operator or similar role.

Responsibilities

• Greets and welcomes patients and the general public who call into the facility.
• Provides direction and information both internally and externally.
• Follows all general and emergency procedures accurately and in a timely manner.
• Makes phone calls, overhead public address announcements, pages, and other electronic notifications.
• Performs other related tasks and projects as directed.

Benefits

• Must maintain regular and acceptable attendance.
• May be required to work weekends or overtime.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED