Switchboard Operator - FTE .5

Mayo Clinic • Mankato, MN

101d • $19 - $25

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Requirements

• High School Diploma/GED required.
• Applicant must have 2 years of customer service experience.
• Computer keyboarding, and general telephone knowledge is required.
• Applicant must possess a high level of concentration, memory retention, and attention to detail.
• Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently are required.

Nice To Haves

• Vocational training in office curriculum.
• One year as a telephone operator or similar role, preferred.

Responsibilities

• Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization.
• Provides direction and information both internally and externally.
• In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.
• Operators perform other related tasks and projects as directed.
• The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: High school or GED