Switchboard Center Operator

Mayo Clinic • Eau Claire, WI

1d

About The Position

The Switchboard Operator utilizes the electronic directory database and is responsible for processing incoming and outgoing calls from Mayo Clinic patients, visitors and Mayo Clinic staff, providing the necessary communication assistance in a variety of situations. In accordance with established hospital policies, the Switchboard Operator is responsible for following all general and emergency procedures accurately and in a timely manner. This includes making phone calls, overhead announcements, pages and other electronic notifications. The Switchboard Operator assists all callers in a polite, articulate, professional and clear manner. Ability to search phonetically in a database is required. Responsibilities and tasks can be repetitive and persistent but must be supported in a courteous manner through the duration of a full shift. Switchboard Operator must be able to multitask and accurately process a high rate of telephone calls over an extended period of time. The Switchboard is operational 24 hours a day, and preparation to work any shift is required of all operators. Performs other related tasks and projects as directed.

Requirements

• Requires a high school diploma or equivalent (G.E.D)
• Computer and keyboarding experience is required
• Applicant must have general telephone and telecommunications knowledge
• Applicant must possess a high level of concentration, memory retention and attention to detail
• Applicant is required to have a minimum of 1 year telephone customer service experience, preferably in a switchboard or call center like role
• Applicant must display competency in the following skills: spoken communication, interaction and versatility, decision making and problem solving skills, and multitasking
• Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergent situations
• Strong communication skills, and the ability to work both with a team and independently are required
• Physical requirements include the ability to do the following: view a computer monitor, hear in both ears, sit at a computer desk, and perform repetitive upper body motions for an eight-hour shift
• Switchboard Operator is required to clearly speak, write and understand English language as well as be understood while speaking the English language
• This vacancy is not eligible for sponsorship/we will not sponsor or transfer visas for this position
• Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program

Responsibilities

• processing incoming and outgoing calls
• providing communication assistance
• following general and emergency procedures
• making phone calls, overhead announcements, pages and other electronic notifications
• assisting all callers in a polite, articulate, professional and clear manner
• multitasking and accurately processing a high rate of telephone calls
• performing other related tasks and projects as directed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees