Switchboard Center Operator

Mayo Clinic•Eau Claire, WI

34d•Onsite

About The Position

The Switchboard Operator utilizes the electronic directory database and is responsible for processing incoming and outgoing calls from Mayo Clinic patients, visitors and Mayo Clinic staff, providing the necessary communication assistance in a variety of situations. In accordance with established hospital policies, the Switchboard Operator is responsible for following all general and emergency procedures accurately and in a timely manner. This includes making phone calls, overhead announcements, pages and other electronic notifications. The Switchboard Operator assists all callers in a polite, articulate, professional and clear manner. Ability to search phonetically in a database is required. Responsibilities and tasks can be repetitive and persistent but must be supported in a courteous manner through the duration of a full shift. Switchboard Operator must be able to multitask and accurately process a high rate of telephone calls over an extended period of time. The Switchboard is operational 24 hours a day, and preparation to work any shift is required of all operators. Performs other related tasks and projects as directed.

Requirements

Ability to search phonetically in a database
multitask
accurately process a high rate of telephone calls
work any shift

Responsibilities

processing incoming and outgoing calls
providing communication assistance
following general and emergency procedures
making phone calls, overhead announcements, pages and other electronic notifications
assisting all callers in a polite, articulate, professional and clear manner
accurately process a high rate of telephone calls
work any shift
Performs other related tasks and projects as directed