McGuire/Dix Switch Technician – Telecom Tech II (SCA 23932)

Bowhead•New Hanover Township, NJ

24d

About The Position

Bowhead seeks an experienced Telecommunications Switch Technician to support Base Telecommunications System operations at Joint Base McGuire-Dix-Lakehurst, NJ. The Switch Technician will provide technical expertise in the operation, maintenance, and troubleshooting of Avaya switching systems and associated telecommunications infrastructure supporting mission-critical voice services. This position serves as a key technical resource responsible for maintaining switching systems and supporting telecommunications operations in accordance with contract requirements.

Requirements

High school diploma or equivalent required.
Minimum of ten years of experience supporting telecommunications switching systems or voice network infrastructure.
Experience operating and maintaining enterprise voice systems or telecommunications switching platforms is required.
Demonstrated experience operating and maintaining Avaya CM10 switching systems.
Working knowledge of telecommunications switching systems and associated voice infrastructure.
Ability to perform system configuration, troubleshooting, and operational maintenance of enterprise voice systems.
Knowledge of telecommunications operations and maintenance procedures supporting voice and unified communications systems.
Ability to diagnose and resolve telecommunications service outages and switching system faults.
Familiarity with telecommunications databases, system backups, and system administration processes.
Ability to read and interpret telecommunications technical documentation and system diagrams.
Strong technical troubleshooting skills and ability to work in mission-critical telecommunications environments.
Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
Ability to communicate effectively with all levels of employees and outside contacts
Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Must be able to lift up to 50 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
Must currently hold a security clearance at the Secret level.
US Citizenship is a requirement for Secret clearance at this location.

Nice To Haves

Technical training in telecommunications, networking, or information technology is preferred.

Responsibilities

Operate and maintain the Avaya CM10 switching system and associated telecommunications infrastructure.
Perform system administration and operational maintenance in accordance with telecommunications operations and maintenance requirements.
Support configuration, troubleshooting, and restoration of voice services within the Base Telecommunications System.
Perform system backups, database administration, and system configuration management for switching equipment.
Support troubleshooting and repair of telecommunications outages, trouble tickets, and service disruptions.
Coordinate with telecommunications technicians and network personnel to resolve voice system issues and restore services.
Maintain switching equipment and associated hardware in accordance with manufacturer technical manuals and contract requirements.
Support adds, moves, changes, and deletions of telephone circuits and services.
Assist with software updates, configuration changes, and system upgrades associated with voice infrastructure.
Document maintenance actions, system changes, and troubleshooting activities in accordance with contract documentation requirements.
Other duties as assigned