Swing / Overnight Client Service Representative

VCA Animal Hospitals•Los Angeles, CA

21h•$19 - $21•Onsite

About The Position

When a job is done well, you are a vital reason why clients feel better on a bad day, why pets receive excellent care, and why doctors can perform at their best. You provide support to the whole team, build trusting relationships with clients, and are the face of the hospital. VCA ASEC continues to be a staple in the community for over 15 years, and growing our team members and customer service levels are essential to continue to provide the best care possible. Our customer service team is the first impression our clients receive and are essential to our client’s entire journey. The CSR team is the start of where we build trust with clients so that VCA ASEC has the privilege of caring for pets in a time of need. Works with team to ensure the clients and patients are supported and cared for. Skills needed will be staff and client relations, communication, high emotional intelligence, and compassion for pets and people.

Requirements

3+ years of experience in client service
Previous experience in the medical field.
Compassion for pets and people
Thrives in a fast-paced environment and can manage under pressure
Exceptional communication skills required
High emotional intelligence

Nice To Haves

Experience in veterinary medicine, specialty medicine experience a plus

Responsibilities

Efficiently and effectively greeting clients in person or over the phone
Answering telephones, texts, emails, WOOFware and Teams messages
Checking in patients, as well as scheduling and confirming appointments.
Presenting and explaining fees regarding treatment plans and invoicing.
Answering questions regarding products and services, including educating clients on medical vs non-medical pet care.
Offering clients alternate payment methods
Obtaining patient records for appointments.
Managing electronic medical records, reports and correspondences
Confirming appointments, medical records and electronic payments are received.
Demonstrate the desire to continue learning in veterinary administration with an emphasis on customer service.
Demonstrate quality decision-making skills to choose the most appropriate course of action.
Acquire and maintain excellent listening and communication skills with those around you, including management, doctors, clients, and associates.
Attend webinars and other continuing education opportunities to acquire knowledge and new skills.