Swim School Senior Manager

Big Blue Swim School•Paoli, PA

7d•Onsite

About The Position

Big Blue Swim School is looking for a Senior Manager to take the next step in leadership. This role is ideal for an experienced people leader who thrives on organization, operational excellence, and supporting a high-performing team-all while making a meaningful impact on children and families. As a Senior Manager, you'll take on expanded administrative and operational responsibilities , serve as a key partner to the General Manager, and help drive consistency and execution across the school. We are a growing portfolio with significant upward mobility for the right leader. Why Big Blue? ✅ Make an Impact: Help children gain confidence and life-saving water safety skills ✅ Leadership Growth: Expanded responsibility with a clear path to GM and multi-site roles ✅ Positive Culture: Supportive, energetic, mission-driven team environment ✅ Great Benefits: Competitive pay, paid training, healthcare, dental, and more

Requirements

Proven Leadership Experience – Experience managing teams and daily operations
Operationally Minded – Strong organizational and administrative skills
Customer-Focused – Passion for delivering an outstanding family experience
Clear Communicator – Confident working with staff, parents, and leadership
Problem Solver – Calm, decisive, and solutions-oriented

Nice To Haves

Swim or Safety Background (Preferred) – Not required, but a plus

Responsibilities

Ensure a consistently exceptional experience for swimmers and families
Support conversion of trials into weekly enrollments through strong front-desk execution
Monitor customer issues, escalations, and follow-ups to ensure timely resolution
Partner with the GM on retention, scheduling efficiency, and service recovery
Supervise, mentor, and support a team of 15–25 Swim Associates and front desk staff
Lead daily operations and act as Manager-on-Duty when the GM is offsite
Conduct regular 1-on-1s, coaching sessions, and performance feedback
Support onboarding, training, and ongoing development of instructors and staff
Help reinforce accountability, culture, and Big Blue standards across all shifts
Own key administrative workflows including scheduling support, timekeeping accuracy, and onboarding coordination
Assist with payroll review, PTO tracking, and compliance documentation
Maintain training records, certifications, and required staff documentation
Support reporting, operational metrics, and internal audits as needed
Help implement SOPs and ensure consistency across daily operations
Ensure the facility is clean, safe, and operating to Big Blue standards
Support oversight of water quality, pump room checks, and safety procedures
Act as a point of contact for maintenance issues and vendor coordination
Ensure staff certifications and safety protocols are followed at all times