SWI QA Specialist III

Texas Health & Human Services Commission • Austin, TX

62d • Remote

About The Position

The Texas Department of Family and Protective Services (DFPS) is responsible for protecting the unprotected - children, elderly, and people with disabilities - from abuse, neglect, and exploitation. DFPS accomplishes this responsibility by employing over 12,000 workers who live up to the agency's Mission, Vision, & Values in service to the citizens of Texas. DFPS is not only a qualifying organization for the Public Service Loan Forgiveness Program but also offers excellent health benefits, special discounts on many products and services through the Discount Purchase Program, longevity pay, generous paid leave, access to the Wellness program, lifetime retirement annuity, Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas. The SWI QA Specialist III performs advanced (senior-level) quality assurance work involving planning, developing, and administering internal quality assurance and compliance activities. This position reviews recorded calls, reports, and screened intakes for quality assurance, compliance with policy and procedure, and provides critical feedback to SWI staff at all levels. This position routinely communicates with internal and external staff. This position participates in the coordination and monitoring of program improvement plans, identifies trends and patterns, and communicates quality assurance results to internal and external stakeholders. This position assists in analyzing data, reviewing policy, and preparing routine and ad hoc reports and reviews for stakeholders. This position participates in exigent projects requiring the capacity to quickly adjust priorities and workload, attention to detail, and timely productivity. This position works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of local, state, and federal laws and regulations relevant to program areas and of principles and practices of public administration and management.
• Skill in effective verbal and written communication, including the ability to present information to internal and external stakeholders.
• Skill in establishing and maintaining working relationships both internally and externally.
• Skill in problem solving.
• Ability to prioritize and manage multiple responsibilities.
• Ability to write with brevity and clarity.
• Ability to analyze data to determine trends and patterns.
• Current SWI Intake Specialist III OR above, or at least 3 years of previous SWI or Protective Services Quality Assurance experience.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Performs random evaluations of SWI staff.
• Handles concerns from DFPS field staff, DFPS OCA, and external stakeholders, ensuring SWI compliance with policy and procedures.
• Conducts policy research and may assist in reviewing policies and procedures.
• Participates in producing management and productivity reports and studies and the collection and analysis of data.
• Performs other duties as assigned and required to maintain unit operations.

Benefits

• excellent health benefits
• special discounts on many products and services through the Discount Purchase Program
• longevity pay
• generous paid leave
• access to the Wellness program
• lifetime retirement annuity
• Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees