Sweet Shop Supervisor (Full Time, Flexible Schedule)

Adams Fairacre Farms, Inc.•Town of Poughkeepsie, NY

2d•$19 - $22

About The Position

At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members. We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence. Adams Supervisors are expected to support management and department functions to provide friendly service to our valuable customers, ensuring that each experience reflects the commitment to providing quality products that Adams is known for. For the Sweet Shop Supervisor this means assisting the department manager in overseeing the operations and workflow of the Sweet Shop with varying responsibilities to ensure that customers always have a superior experience.

Requirements

Sweet Shop professional experience
Knowledge of all candy, sweets and products offered to help all customers and co-workers
Understand the specialty products for sugar, gluten and nut free customers
Excellent customer service and communication skills
Ability demonstrate and set the example of Adams’ culture and values
Ability to operate and train others on Adams’ point of sale systems
Work collaboratively and communicate with a team of co-workers and managers
Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality
Ability to work varied hours/days to oversee department operations
Ability to communicate and exchange information so others will understand
Consistently move, adjust, and position items weighing up to 50 pounds
Ability to remain in a stationary position for extended periods combined with frequent movement in a fast-paced environment
Occasionally ascend/descend a stepstool, stepladder, and/or ladder
Repeating motions that may include the wrists, hands and/or fingers for duration of shift
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces

Responsibilities

Deliver friendly and knowledgeable customer service by greeting shoppers and assisting with product questions and orders.
Train and direct associates to ensure smooth department operations and completion of assigned tasks.
Wrap, label, and price repackaged items, while maintaining full, organized displays with proper signage.
Rotate all products to ensure freshness, educate staff on proper handling, and check items for quality and presentation.
Assist with making dipped chocolates, lollipops, and specialty drinks; fill self-serve bins and stock shelves as needed.
Take and prepare customer and corporate orders in person and over the phone.
Receive and verify deliveries, monitor inventory levels, and alert management when stock runs low.
Keep the entire department clean and organized, giving customer needs top priority at all times.
Oversee daily operations of the Sweet Shop, delegating tasks to associates to support smooth workflows and excellent customer service
Monitor inventory levels and place Sweet Shop orders with vendors to maintain proper stock
Train and mentor new Sweet Shop associates by providing hands-on guidance, demonstrating proper techniques, sharing company policies, and fostering their professional growth to help them excel in their roles
If assigned, participate in job interviews and/or disciplinary discussions
Contribute and assist with the responsibilities of Sweet Shop associates and leads