SVP, Technical Product Manager, Operational Platforms

Citi • Jersey City, NJ

77d • $176,720 - $265,080

About The Position

At Citi, we are at the forefront of digital transformation, committed to building advanced solutions that empower our operational teams and drive strategic efficiency across our global enterprise. We leverage cutting-edge technologies, including Generative AI and modern architectural patterns, to create platforms that are not only powerful but also intuitive and highly performant. Our culture fosters innovation, technical excellence, and a collaborative environment where every team member contributes to solving complex challenges and enhancing business outcomes that impact millions of customers worldwide. We are seeking a visionary and highly technical Product Manager to lead our Operational Platforms initiatives. As a Product Development Lead Specialist, you will play a pivotal strategic role, deeply immersing yourself in the latest trends across operational platforms, Generative AI, and microfrontend architecture. Your primary mission will be to drive the realization of our Consolidated Operational Desktop strategy, transforming operational workflows through standardization, automation, and AI-driven insights. This role demands a leader who can accelerate innovation velocity by championing a federated development framework, ensuring a unified and consistent user experience across all operational tools. You will be instrumental in establishing robust data and metrics frameworks to guide continuous platform evolution. This position requires exceptional communication, diplomacy, and the ability to guide, influence, and align diverse stakeholders, including technology teams, business units, and external partners, to achieve significant direct business results and advance the technical strategy of the Ops UI initiative.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field.
• A Master's degree or MBA is highly desirable.
• 5+ years of progressive experience in technical product management.
• Demonstrated experience in driving strategic initiatives involving large-scale operational transformation.
• Deep understanding and practical experience with modern software architecture, including microservices and microfrontend patterns.
• Solid grasp of Generative AI technologies and their application in enterprise contexts.
• Proven ability to define, launch, and iterate on products that improve operational efficiency.
• Exceptional ability to communicate complex technical concepts to non-technical stakeholders.
• Experience establishing and utilizing data and metrics frameworks to measure product success.
• Strong analytical, problem-solving, and decision-making skills.
• Proficiency in agile development methodologies.

Responsibilities

• Define and articulate a compelling product vision, strategy, and roadmap for operational platforms.
• Drive the standardization and automation of critical operational workflows.
• Lead the integration of Generative AI capabilities to unlock advanced knowledge access.
• Champion the adoption of modern architectural patterns, specifically microfrontends.
• Ensure the delivery of a unified, consistent, and intuitive user experience across all operational desktop components.
• Establish and oversee robust data and metrics frameworks to monitor platform performance.
• Utilize exceptional communication and diplomatic skills to effectively guide and influence stakeholders.
• Act as a key driver for advancing the technical strategy of the Ops UI initiative.
• Focus on achieving significant direct business results through platform improvements.
• Continuously follow and apply the latest trends in operational platforms and relevant technologies.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees