SVP - SPS Relationship Management Group Manager

Fidelity • Westlake, MA

5d • $185,000 - $400,000 • Hybrid

About The Position

The SPS Relationship Management Team Lead (SVP, Group Manager) has senior management accountability for a multi-state book of client relationships. Primary responsibility is the effective leadership of a team of Vice President, Managing Directors (MDs) to ensure the satisfaction and retention of 150+ SPS client relationships. This position involves extensive and ongoing client contact with senior level client decision makers (CFO, CHRO, SVP of Total Rewards) of existing and prospective customers. Effectiveness in the role requires superior executive presence and benefits, executive and equity compensation, and financial services acumen. The SVP, Group Manager is responsible for developing and driving the overall business strategy for their team and client book of business to improve business results. Focus areas include client retention and loyalty, relationship risk mitigation strategies, revenue growth, and product and services adoption. Additional important management responsibilities include associate development, performance evaluation, compensation planning and hiring. The SVP, Group Manager is also a Supervisory Principal responsible for compliance oversight for all registered representative direct reports. In addition to playing an integral role in the SPS business, the position also requires partnering closely with other businesses across the Fidelity enterprise.

Requirements

• 15+ years of professional experience, 5+ years in institutional (B2B) sales and relationship management, with a proven record of driving results and demonstrating successful leadership across diverse roles is preferred.
• Series 7, 24 & 63 licenses are required.

Responsibilities

• Provide focused leadership, motivation, and support for MD team to retain clients and deliver consistently strong, balanced scorecard results in alignment with client objectives and Fidelity priorities.
• Accountable for retention, loyalty, satisfaction, and relationship growth of client book of business.
• Develop and maintain strong client relationships (along with MD) across multiple client constituencies including HR, Total Rewards, Compensation, Treasury, Legal, and Procurement.
• Serve as Executive Sponsor for key client relationships including the largest clients, clients with significant service issues, and clients requiring up-tiering relationships based on risk mitigation plans.
• Leadership and support for all client re-pricing, renewal, and competitive rebid activity on team including strong collaboration with the MD and other business partners across Fidelity.
• Strong demonstrated negotiation skills spanning complex financial and service delivery related topics, both internal and client facing.
• Proven ability to navigate and influence executive level business leaders, both internal and client facing, across multiple functions and businesses.
• Transparent and credible presence in the Equity Compensation industry
• Ability to manage multiple, sometimes conflicting priorities, balancing the needs of the client and the Fidelity organization.
• Expert presentation, meeting management, and communication skills.
• Engagement with internal business leaders in joint planning and client strategies to deliver upon desired outcomes.
• Serve as functional liaison for the SPS relationship management team effectively representing client and organizational interests with senior leaders across Fidelity.
• Identify personal development objectives with each MD and support execution of plans to continually build competencies and skills to deliver outstanding business results.
• Work closely with each unique associate to identify strengths and opportunities while leveraging best practices of existing talent.
• Coach and mentor to provide continued career development and evaluate performance.
• Provide leadership to build an empowered, diverse and inclusive team culture
• Proactively cultivate relationships with desired organizations (internal and external) to produce and maintain a robust talent pipeline.
• Ensure that team is compliant with all appropriate rules and regulatory requirements.

Benefits

• Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
• We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.
• These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed