SVP, Software Engineering - B2C

AXS•San Francisco, CA

11h•Hybrid

About The Position

AXS is a global leader in live event ticketing and e-commerce, processing more than $4B in annual transactions. Each year, we connect millions of fans with the artists, teams, and experiences they love, powering ticket sales for concerts, festivals, sporting events, and theater at some of the world’s most iconic venues. At the forefront of transforming live entertainment through technology, AXS has continuously advanced the industry since our founding in 2011, making it easier than ever to discover events, secure the perfect seats, and enjoy unforgettable live experiences. We are passionate about delivering transformative experiences for our customers. As we accelerate our vision to create a seamless journey around the entire lifecycle of a live event- from discovery and planning to participation and lasting memories - we are seeking a proven technology executive to help bring that future to life. This is a unique opportunity to shape the next chapter of live entertainment alongside some of the brightest minds in technology and the industry. The Role The Senior Vice President of Software Engineering (B2C) will lead AXS’ global B2C engineering organization, overseeing the strategy, development, and operation of the applications and platforms that connect millions of fans to live entertainment. This includes our mobile apps, websites, digital ticketing solutions, discovery tools, fan engagement experiences, and every aspect of fan experience before, during and after the event. This leader will define the vision, strategy, and roadmap for our customer facing products and underlying systems, ensuring alignment with company goals and a relentless focus on customer value. They will drive organizational excellence, strengthening execution to deliver high-quality products and infrastructure at scale. Success in this role requires exceptional collaboration with the C-suite, cross-functional leaders, and client-facing teams, as well as the ability to inspire, grow, and scale world-class engineering talent. As a visible and influential leader, the SVP will foster innovation and technical excellence, ensuring AXS continues to deliver best-in-class software solutions to all the fans worldwide.

Requirements

Proven Leadership: 14+ years in high-growth technology, including 11+ years leading large engineering teams with a focus on operational excellence and consumer-facing applications.
Consumer & E-Commerce Scale: Experience building and supporting complex, high-volume systems that deliver seamless user experiences under tight time constraints.
Strategic Execution: Demonstrated success defining and delivering technology roadmaps, managing multiple projects end-to-end, and scaling engineering organizations.
Technical Depth: Strong background across modern frameworks (.NET, React, Node, Swift, Kotlin) and scalable cloud platforms (preferably AWS).
Performance & Security: Expertise with CDNs, caching, edge security, dynamic routing, CI/CD, test automation, and SRE practices to ensure high reliability.
Data & Real-Time Systems: Skilled in designing scalable data platforms, working with enterprise databases (Oracle, DynamoDB, Snowflake, etc.), and leveraging event-driven architectures for personalization and analytics.
Agile & Operational Excellence: Deep knowledge of Scrum/Kanban with a proven ability to optimize processes, define KPIs, and improve delivery at scale.
Global Team Leadership: Success leading distributed, diverse teams worldwide, building collaborative, innovative, and high-performance cultures.
Cross-Functional Collaboration: Strong ability to partner with Product, Design, Marketing, and Operations to align engineering execution with customer and business goals.
Vendor & Outsourcing Management: Proven experience managing third-party vendors and outsourcing partnerships, ensuring quality, accountability, and alignment with strategic goals.

Responsibilities

Partner with C-Level executives as a key operational leader, driving innovation and advancing AXS’ engineering strategy.
Define the engineering roadmap, balancing long-term vision with near-term priorities across product development, infrastructure, security, and compliance.
Oversee engineering execution to ensure delivery of high-quality, scalable software products that meet productivity, growth, financial, and roadmap objectives.
Lead the design, implementation, and continuous improvement of end-to-end engineering processes, with clear KPIs to measure and drive excellence.
Build and empower high-performing global teams, fostering a culture of innovation, collaboration, and continuous learning.
Collaborate with Product, Ticketing Strategy, Sales, Operations, AEG, and other partners to ensure strong outcomes and alignment.
Drive operational effectiveness through best practices, disciplined execution, and process improvements that increase productivity and reduce inefficiencies.
Translate business goals into actionable engineering initiatives, ensuring technical direction is aligned with organizational priorities.
Provide clear communication and progress updates to the CTO and senior leadership.
Manage operating budgets and resources effectively, ensuring financial accountability and sustainable growth.